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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Confirm nature of fault or problem
   • Nature of customer enquiry or concern is determined using appropriate questioning techniques
   • Hazards associated with fault identification process are recognised and precautions are taken according to safety requirements
   • Troubleshooting process options are researched and those most appropriate to the circumstances are selected
   • Tools and equipment are selected and checked for serviceability according to manufacturer procedures
2. Identify and report on fault
   • Automotive system or component relating to fault or problem is identified
   • Troubleshooting processes that identify likely cause of fault or problem are followed according to workplace procedures and without causing damage to components or systems
   • Information and support to assist in the fault identification process are sought as required
   • Report is forwarded to appropriate persons for action according to workplace procedures
3. Complete work processes
   • Final inspection is made to ensure work is to workplace expectations and vehicle or equipment is presented ready for use
   • Tools and equipment are checked and stored, and faulty electrical equipment is identified, tagged and according to workplace procedures
   • Workplace documentation is processed according to workplace procedures
4. Confirm nature of fault or problem
   • Nature of customer enquiry or concern is determined using appropriate questioning techniques
   • Hazards associated with fault identification process are recognised and precautions are taken according to safety requirements
   • Troubleshooting process options are researched and those most appropriate to the circumstances are selected
   • Tools and equipment are selected and checked for serviceability according to manufacturer procedures
5. Identify and report on fault
   • Automotive system or component relating to fault or problem is identified
   • Troubleshooting processes that identify likely cause of fault or problem are followed according to workplace procedures and without causing damage to components or systems
   • Information and support to assist in the fault identification process are sought as required
   • Report is forwarded to appropriate persons for action according to workplace procedures
6. Complete work processes
   • Final inspection is made to ensure work is to workplace expectations and vehicle or equipment is presented ready for use
   • Tools and equipment are checked and stored, and faulty electrical equipment is identified, tagged and according to workplace procedures
   • Workplace documentation is processed according to workplace procedures

Range Statement

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Safety requirements mustinclude:

work health and safety (WHS) and occupational health and safety (OHS) requirements, including procedures for selecting and using personal protective equipment (PPE).

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Performance Evidence

Before competency can be determined, individuals must demonstrate they can perform the following according to the standard defined in the unit’s elements and performance criteria, range of conditions and foundation skills:

follow basic troubleshooting processes to identify a basic and familiar automotive fault in three of the following systems:

engine

engine management system

manual transmission

automatic transmission

driveline

final drive

braking system

hydraulic system

electrical system, excluding engine management

steering or suspension system

wheels and tyres

report findings on the identified faults in the above systems.

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Knowledge Evidence

Individuals must be able to demonstrate knowledge of:

work health and safety (WHS) and occupational health and safety (OHS) requirements relating to identifying basic automotive faults using troubleshooting processes, including procedures for selecting and using personal protective equipment (PPE)

basic troubleshooting techniques and processes, including:

customer questioning skills to facilitate identification of vehicle system fault

use of simple diagnostic charts

procedures for reporting and documenting findings.

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